Shipping policy

Shipping Policy

Last updated: September 2026

We aim to process and dispatch all orders within 1–3 business days of payment confirmation.

UK Delivery Standard delivery typically takes 3–5 business days from dispatch. Express options may be available at checkout.

International Delivery We ship to selected international destinations. Delivery times and costs vary by location and will be displayed at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at innovaldesignltd@gmail.com and we will investigate with the carrier.

Damaged Items If your item arrives damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.

For any shipping queries, contact us at: innovaldesignltd@gmail.com

Innoval Design